---
language:
- en
license: other
extra_gated_prompt: "To get access to this dataset, you must subscribe to Papers With Backtest. To subscribe, go to https://paperswithbacktest.com/ > Login > Choose Your Plan > Subscribe."
dataset_info:
  features:
  - name: symbol
    dtype: string
  - name: datetime
    dtype: string
  - name: company
    dtype: string
  - name: bloomberg_share_id
    dtype: string
  - name: culpability_score
    dtype: float64
  - name: complaint_score
    dtype: float64
  - name: grievance_score
    dtype: float64
  - name: total_risk_rating
    dtype: float64
  - name: product
    dtype: string
  - name: sub_product
    dtype: string
  - name: issue
    dtype: string
  - name: sub_issue
    dtype: string
  - name: consumer_complaint_narrative
    dtype: string
  - name: company_public_response
    dtype: string
  - name: state
    dtype: string
  - name: zip_code
    dtype: string
  - name: tags
    dtype: string
  - name: consumer_consent_provided
    dtype: string
  - name: submitted_via
    dtype: string
  - name: date_sent_to_company
    dtype: string
  - name: company_response_to_consumer
    dtype: string
  - name: timely_response
    dtype: string
  - name: consumer_disputed
    dtype: string
  - name: selected_name
    dtype: string
  - name: similarity
    dtype: float64

---
# Dataset Information

Weekly consumer financial complaints mapped to listed company symbols, sourced from **SOV.AI**.
Each record captures complaint characteristics, company responses, and derived risk scores.

- **Coverage**: Financial institutions with mapped ticker symbols
- **Update cadence**: Weekly refresh of new complaints and updates
- **Metrics**: Culpability, complaint, grievance, and total risk scores plus metadata on complaint resolution

## Data Source
CFPB complaints feed.