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I didn't get the link sent to my email
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I apologize for the inconvenience. If you haven't received the link sent to your email, please try the following steps:
Check your spam or junk folder: Sometimes, the email may end up in your spam or junk folder. Please check those folders to see if the email is there.
Double-check your email address: Make sure that you have entered the correct email address during the verification process.
Wait for a few minutes: Sometimes, there might be a slight delay in receiving the email. Please wait for a few minutes and check again.
Contact support: If you have tried the above steps and still haven't received the email, please tap the "contact us" link in the Neu app or send an email to [email protected]. You can also call us at 1-844-NEU-DIAL (1-844-638-3425) during Mon-Fri, 10am-7pm EST. Our support team will assist you further in resolving the issue.
I apologize for any inconvenience caused, and we appreciate your patience.
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I can't get the 6 digit code sent to my phone
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I apologize for the inconvenience. If you're not receiving the 6-digit verification code on your phone, please try the following steps:
Check your phone's signal strength: Ensure that you have a strong cellular network or a stable Wifi connection.
Verify your phone number: Double-check that you have entered the correct phone number during the verification process.
Wait for a few minutes: Sometimes, there might be a slight delay in receiving the verification code. Please wait for a few minutes and check again.
Check your spam or junk folder: Occasionally, the verification code email may end up in your spam or junk folder. Please check those folders as well.
Contact support: If you have tried the above steps and still haven't received the verification code, please tap the "contact us" link in the Neu app or send an email to [email protected]. You can also call us at 1-844-NEU-DIAL (1-844-638-3425) during Mon-Fri, 10am-7pm EST. Our support team will assist you further in resolving the issue.
I apologize for any inconvenience caused, and we appreciate your patience.
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I'm having trouble verifying my phone number
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I'm sorry to hear that you're having trouble verifying your phone number. Here are a few steps you can take to resolve the issue:
Make sure you have entered the correct phone number. Double-check for any typos or.
Check your internet connection. A stable internet connection is necessary for the verification process.
Restart your phone and try again. Sometimes a simple restart can resolve temporary issues.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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My card was stolen
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I'm sorry to hear that your Neu card was stolen. It's important to take immediate action to protect your account and prevent any unauthorized use. Here's what you should do:
Report your card as stolen: Contact Neu support as soon as possible to report the theft of your card. You can tap the "contact us" link in the Neu app, email [email protected], or call 1-844-NEU-DIAL (1-844-638-3425) during Mon-Fri, 10am-7pm EST. Inform them about the theft and provide them with all the relevant details.
Freeze or block your card: Ask Neu support to freeze or block your card to prevent any further unauthorized transactions. They will assist you in taking the appropriate measures to secure your account.
File a police report: It's important to file a police report about the theft of your card. Contact your local law enforcement agency and provide them with all the necessary information. This will help in documenting the incident and may be required for any further investigation.
Monitor your account: Keep a close eye on your account activity and transactions. If you notice any suspicious or unauthorized transactions, report them to Neu support immediately.
Request a replacement card: Neu support will guide you through the process of replacing your stolen card. They will ensure that your account remains secure and help you get a new card as quickly as possible.
It's important to act quickly in these situations to minimize any potential damage. Neu support will provide you with further guidance and assistance in resolving this issue and protecting your account.
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I lost my card
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I'm sorry to hear that you lost your Neu card. It's important to take immediate action to protect your account and prevent any unauthorized use. Here's what you should do:
Report your card as lost: Open the Neu app on your mobile device and navigate to the card section. Tap on the menu button at the bottom of the app and select "Replace Card." Follow the questions to report your card as lost.
Choose the reason for replacement: When questioned, select the reason for replacing your card as "Lost" or "Stolen."
Confirm the replacement: Review the information provided and tap on the "Confirm" button to proceed with the replacement process.
Contact Neu support: To ensure that your lost card is properly reported and to address any concerns or questions you may have, it's recommended to contact Neu support. You can tap the "contact us" link in the Neu app, email [email protected], or call 1-844-NEU-DIAL (1-844-638-3425) during Mon-Fri, 10am-7pm EST.
Monitor your account: Keep a close eye on your account activity and transactions. If you notice any unauthorized transactions, report them to Neu support immediately.
Neu support will guide you through the process of replacing your lost card and provide you with further assistance. They will ensure that your account remains secure and help you get a new card as quickly as possible.
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My card was declined
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I'm sorry to hear that your Neu credit card was declined. Here are some steps you can take to troubleshoot the issue:
Check your available credit. If you've reached your credit limit, your card may be declined. To view your available credit, tap on the "Card" button at the bottom of the app and check the available credit amount.
Check for any holds or pending transactions. Sometimes, a merchant may place a hold on your card for a larger amount than the actual purchase, which can temporarily reduce your available credit. You can check for any holds or pending transactions by tapping on the "Card" button at the bottom of the app and selecting "Transactions".
Check for any card damage. If your card is damaged or worn, it may not work properly.
It's important to act quickly if your card is declined, as it could be a sign of an error or fraudulent activity. We take all reports of fraudulent activity seriously and will work with you to resolve the issue as quickly as possible.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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My card isn't working
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I'm sorry to hear that your Neu credit card isn't working. Here are some steps you can take to troubleshoot the issue:
Make sure your card is activated. If you received your card in the mail, you'll need to activate it before you can use it. You can activate your card in the Neu app by tapping on the "Card" button at the bottom of the app and following the instructions.
Check your available credit. If you've reached your credit limit, your card may be declined. To view your available credit, tap on the "Card" button at the bottom of the app and check the available credit amount.
Check for any holds or pending transactions. Sometimes, a merchant may place a hold on your card for a larger amount than the actual purchase, which can temporarily reduce your available credit. You can check for any holds or pending transactions by tapping on the "Card" button at the bottom of the app and selecting "Transactions".
Check for any card damage. If your card is damaged or worn, it may not work properly.
If none of these steps resolve the issue, please contact Neu support immediately. Tap on the "Contact Us" link in the Neu app, send us an email at [email protected], or call us 1-844-NEU-DIAL (1-844-638-3425), between Mon-Fri 10am-7pm EST.
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I was charged twice for something I bought on Amazon
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If you were charged twice for a purchase you made on Amazon using your Neu credit card, please follow these steps:
Contact Amazon customer service to see if they can resolve the issue. Sometimes, a charge may appear on your statement with a different name or description than you expect, so it's worth checking with Amazon first.
If Amazon is unable to resolve the issue, please contact Neu support immediately. Tap on the "Contact Us" link in the Neu app, send us an email at [email protected], or call us at 1-844-NEU-DIAL (1-844-638-3425), between Mon-Fri 10am-7pm EST.
We'll ask you for some details about the charge and work with you to investigate and resolve the issue.
It's important to act quickly if you see a duplicate charge, as it could be a sign of an error or fraudulent activity. We take all reports of fraudulent activity seriously and will work with you to resolve the issue as quickly as possible.
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I see a charge I didn't make
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If you see a charge on your Neu credit card statement that you didn't make, please follow these steps:
Contact the merchant to see if they can resolve the issue. Sometimes, a charge may appear on your statement with a different name or description than you expect, so it's worth checking with the merchant first.
If the merchant is unable to resolve the issue, please contact Neu support immediately. Tap on the "Contact Us" link in the Neu app, send us an email at [email protected], or call us at 1-844-NEU-DIAL (1-844-638-3425), between Mon-Fri 10am-7pm EST.
We'll ask you for some details about the charge and work with you to investigate and resolve the issue.
It's important to act quickly if you see a charge you didn't make, as it could be a sign of fraud or unauthorized use of your card. We take all reports of fraudulent activity seriously and will work with you to resolve the issue as quickly as possible.
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There is an error on my statement
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If you notice an error on your Neu credit card statement, don’t worry, we can help you investigate and resolve the issue. Here's what you can do:
Tap on the "Contact Us" link in the Neu app, send us an email at [email protected], or call us at 1-844-NEU-DIAL (1-844-638-3425), between Mon-Fri 10am-7pm EST.
Let us know about the error you found on your statement.
We'll ask you for some details and we'll get to the bottom of this.
We take all billing and transactions seriously and will work with you to resolve the issue as quickly as possible.
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What happens if I'm not approved?
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If you're not approved for a Neu card, you'll receive a message notifying you of your status. If you're not approved, you can reapply after waiting for 30 days from the date your application was declined. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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How do I apply for neu?
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To apply for a Neu card, follow these steps:
Download the Neu app from the App Store or Google Play Store.
Open the app and tap "Get Started."
Follow the questions to create an account and provide your personal information, including your full legal name, date of birth, U.S. residential address, Social Security Number or Individual Tax ID Number (ITIN), and one form of U.S. government-issued ID (driver's license or passport).
If you're a non-citizen or permanent resident, you'll also need to provide an unexpired U.S. visa and an unexpired foreign passport.
If you don't have a Social Security Number or Individual Tax Identification Number (ITIN) you can still apply for a Neu card but you must provide an unexpired U.S. Visa and an unexpired foreign passport.
After you've completed the application process, you'll receive a message notifying you of your status. If you're approved, you'll be able to start using your Neu card right away.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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Can I apply if I have a student visa?
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Yes, if you have a student visa, you can apply for a Neu card. When you apply, you'll need to provide an unexpired U.S. visa and an unexpired foreign passport. Accepted U.S. visa types include F, M, J, H, or L-Status, and Type 1, 2, or 4 visas authorized by the U.S.
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What id documents do I need to provide?
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To apply for a Neu card, you need to provide one form of U.S. government-issued ID, such as a driver's license or passport. If you're a non-citizen or permanent resident, you must provide an unexpired U.S. visa and an unexpired foreign passport.
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What personal information do I need to provide when I apply?
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When you apply for a Neu card, you need to provide the following personal information:
Your full legal name
Date of birth
U.S. residential address (no P.O. boxes)
Social Security Number or Individual Tax ID Number (ITIN)
One form of U.S. government-issued ID (driver's license or passport)
If you're a non-citizen or permanent resident, you must provide an unexpired U.S. visa and an unexpired foreign passport.
If you don't have a Social Security Number or Individual Tax Identification Number (ITIN) you can still apply for a Neu card but you must provide an unexpired U.S. Visa and an unexpired foreign passport.
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What are the eligibility requirements for Neu?
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To be eligible for a Neu card, you must meet the following requirements:
Reside in the U.S.
Be at least 18 years old
Have your own phone (you need this to download and use the Neu app)
Provide your full legal name, date of birth, U.S. residential address (no P.O. boxes), Social Security Number or Individual Tax ID Number (ITIN), and one form of U.S. government-issued ID (driver's license or passport)
If you don't have a Social Security Number or Individual Tax Identification Number (ITIN) you can still apply for a Neu card but you must provide an unexpired U.S. Visa and an unexpired foreign passport.
If you're a non-citizen or permanent resident, you must provide an unexpired U.S. visa and an unexpired foreign passport. Accepted U.S. visa types include F, M, J, H, or L-Status, and Type 1, 2, or 4 visas authorized by the U.S.
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Where can I see my credit score?
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You can see your credit score in the NeuMoney app. To view your credit score details:
On the home screen, tap on credit score at the top of the app
Your credit score will be displayed along with other important factors that impact your score
That's it!
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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Can I change my payment due date?
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Sorry, currently you can't change your payment due dates.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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How do I get a copy of my monthly statement?
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To get a copy of your monthly statement in the NeuMoney app, follow these steps:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Statements".
Select the month you'd like to view.
Your statement details will be displayed.
Tap on "Download Statement" to download your statement in PDF format.
That's it! Your statement will be downloaded to your device and you can view it at any time
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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Where can I find my monthly statement?
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To view your monthly statements in the NeuMoney app, follow these steps:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Statements".
Select the month you'd like to view.
Your statement details will be displayed.
You can also tap on "Download Statement" to download your statement in PDF format.
That's it!
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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How do I link my bank?
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To link an external bank account to your NeuMoney app, follow these steps:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Payments".
Tap on "Payment Bank".
Tap on "Add Bank".
Follow the instructions to securely link your external bank account.
That's it! Once your bank account is linked, you can make payments using your linked bank account whenever you want.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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How will I know when I need to make my payment?
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You can view your payment due date and minimum payment amount by following these steps:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Summary".
Your monthly payment due date and minimum payment amount will be displayed.
You can also set up Autopay to ensure that your monthly payment is automatically withdrawn from your account on the due date.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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When is my payment due?
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To view your payment due date, follow these steps:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Summary".
Your monthly payment due date will be displayed.
Remember, you can always make payments whenever you want, as long as it’s before or on your due date.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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How do I make a payment?
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To make a payment on your Neu credit card, follow these steps:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Payments".
Select either "Autopay" or "One-Time Payment" and confirm your payment details.
If you choose "One-Time Payment", you'll need to enter the amount you want to pay and the date you want to make the payment.
If you choose "Autopay", you'll need to select a fixed amount and recurring date so that your monthly payment is automatically withdrawn from your account.
That's it! You're all set. You can make payments using your linked bank account whenever you want, as long as it’s on or before your due date.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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How much is my payment?
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To view your payment amount, follow these steps:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Summary".
You'll see your minimum monthly payment amount along with other important details such as your monthly payment due date.
Keep in mind that your payment amount may vary depending on your balance and other factors.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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How do I make a payment?
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To make a payment on your Neu credit card, follow these steps:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Payments".
Select either "Autopay" or "One-Time Payment" and confirm your payment details.
If you choose "One-Time Payment", you'll need to enter the amount you want to pay and the date you want to make the payment.
If you choose "Autopay", you'll need to select a fixed amount and recurring date so that your monthly payment is automatically withdrawn from your account.
That's it! You're all set. You can make payments using your linked bank account whenever you want, as long as it’s on or before your due date.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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There is a charge I didn't make on my account
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I'm sorry to hear that you've noticed a charge on your account that you didn't make. We understand how concerning this can be, but don't worry, we're here to help you resolve this issue.
Here's what you can do:
Contact the merchant: Sometimes, a charge on your account may be a mistake or a misunderstanding. Before contacting Neu support, it's a good idea to reach out to the merchant directly to see if they can resolve the issue.
Dispute the charge: If you're unable to resolve the issue with the merchant, you can dispute the charge with Neu. To do this, tap the "contact us" link in the Neu app, send us an email at [email protected], or call us at 1-844-NEU-DIAL (1-844-638-3425), Mon-Fri, 10am-7pm EST. We'll ask you for some details about the charge and investigate the issue on your behalf.
Monitor your account: It's a good idea to keep an eye on your account activity to make sure there are no other unauthorized charges. If you notice any other suspicious activity, please contact Neu support right away.
We take all reports of unauthorized charges very seriously and will work with you to resolve the issue as quickly as possible.
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Is there an annual fee?
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No, Neu does not charge any annual fees. We only charge a monthly subscription fee, which varies depending on the credit limit option you choose.
If you choose the Build plan, you pay $4 a month for a fixed $200 credit limit. If you choose the Build + Expand plan, you pay $7 a month for a credit limit that ranges from $350 - $1,000.
That's it! No hidden fees, no interest rates, and no annual fees.
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What happens if I miss a payment?
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Neu does not charge late fees or penalty fees for missed payments. However, missing a payment can have a negative impact on your credit score.
If you miss a payment, Neu will report the missed payment to the credit bureaus, which can lower your credit score. It's important to make your payments on time to avoid any negative impact on your credit score.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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What do I have to do to get a card?
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To get a Neu card, you need to meet the following eligibility requirements and provide the following application information:
Eligibility requirements:
Reside in the U.S.
At least 18 years old
Have your own phone (you need this to download and use the Neu app)
Application information:
Your full legal name
Date of birth
U.S residential address (sorry, no P.O boxes)
Social Security Number, or Individual Tax ID Number (ITIN)
One form of a U.S. government-issued ID (driver’s license or passport)
If you're a non-citizen / permanent resident, you must provide an unexpired U.S. Visa and an unexpired foreign passport.
If you don't have a Social Security Number or Individual Tax Identification Number (ITIN) you can still apply for a Neu card but you must provide an unexpired U.S. Visa and an unexpired foreign passport.
Accepted U.S. Visa types:
F, M, J, H or L-Status
Type 1, 2 or 4 visas authorized by the U.S.
To apply for a Neu card, you need to download the Neu app on your phone, sign up for an account, and complete the application process. Once you're approved, you'll receive your Neu card in the mail.
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Do you charge late fees?
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No, Neu does not charge late fees. Neu is focused on helping you build your credit score and achieve your financial goals, and we believe that late fees can be a burden on our customers.
However, it's important to make your payments on time to avoid any negative impact on your credit score. If you miss a payment, it may be reported to the credit bureaus and could negatively affect your credit score.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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What if I don't have a social security number?
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If you don't have a Social Security Number (SSN) or an ITIN (Individual Taxpayer Identification Number), you can still apply for a Neu card. Please note that you must still provide an unexpired U.S. visa and an unexpired foreign passport when you apply. Accepted U.S. visa types include F, M, J, H, or L-Status, and type 1, 2, or 4 visas authorized by the U.S.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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I don't have an SSN
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If you don't have a Social Security Number (SSN) or an ITIN (Individual Taxpayer Identification Number), you can still apply for a Neu card. Please note that you must still provide an unexpired U.S. visa and an unexpired foreign passport when you apply. Accepted U.S. visa types include F, M, J, H, or L-Status, and type 1, 2, or 4 visas authorized by the U.S.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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I don't have an ITIN
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If you don't have a Social Security Number (SSN) or an ITIN (Individual Taxpayer Identification Number), you can still apply for a Neu card. Please note that you must still provide an unexpired U.S. visa and an unexpired foreign passport when you apply. Accepted U.S. visa types include F, M, J, H, or L-Status, and type 1, 2, or 4 visas authorized by the U.S.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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Do I have to have a social security number or ITIN to apply
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If you don't have a Social Security Number (SSN) or an ITIN (Individual Taxpayer Identification Number), you can still apply for a Neu card. Please note that you must still provide an unexpired U.S. visa and an unexpired foreign passport when you apply. Accepted U.S. visa types include F, M, J, H, or L-Status, and type 1, 2, or 4 visas authorized by the U.S.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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What does it cost me to a get a neu card?
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Neu offers a no interest, no late fees, no hidden fees card with an affordable monthly subscription. There are two options:
Build:
Credit limit is $200.
$4 a month subscription fee.
Build + Expand:
Credit limits range from $350 - $1,000.
$7 a month subscription fee.
Both options come with minimum 1.25% cash back on all purchases
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How much does a neu card cost?
|
Neu offers a no interest, no late fees, no hidden fees card with an affordable monthly subscription. There are two options:
Build:
Credit limit is $200.
$4 a month subscription fee.
Build + Expand:
Credit limits range from $350 - $1,000.
$7 a month subscription fee.
Both options come with minimum 1.25% cash back on all purchases.
|
How much does neu cost?
|
Neu offers a no interest, no late fees, no hidden fees card with an affordable monthly subscription. There are two options:
Build:
Credit limit is $200.
$4 a month subscription fee.
Build + Expand:
Credit limits range from $350 - $1,000.
$7 a month subscription fee.
Both options come with minimum 1.25% cash back on all purchases.
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What are the fees?
|
Neu offers a no interest, no late fees, no hidden fees card with an affordable monthly subscription. Here are the fees associated with a Neu card:
Monthly subscription fee:
Build Plan: $4 a month. Credit limit is $200
Build + Expand Plan: $7 a month. Credit limits range from $350 - $1,000.
Late payment fee: None.
Cash advance fee: N.A. We don't allow cash advance.
Overlimit fee: N.A. We don't allow you to exceed the card limit.
Balance transfer fee: N.A. We don't allow balance transfer.
Returned payment due to insufficient funds fee: $35. (Because if this happens, we get charged by your bank!)
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What kind of fees do you charge?
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Neu has a simple subscription structure with no hidden fees. Here are the fees associated with a Neu card:
Monthly subscription fee:
Build Plan: $4 a month. Credit limit is $200
Build + Expand Plan: $7 a month. Credit limit ranges from $350 - $1,000.
Late payment fee: None.
Cash advance fee: N.A. We don't allow cash advance.
Overlimit fee: N.A. We don't allow you to exceed the card limit.
Balance transfer fee: N.A. We don't allow balance transfer.
Returned payment due to insufficient funds fee: $35. (Because if this happens, we'll get charged by your bank!)
So, the only fee you'll need to pay is the monthly subscription fee associated with your chosen credit limit option.
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How do you make money?
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We keep our lights on through a small subscription fee!
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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Subscription cost?
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Neu offers a no interest, no late fees, no hidden fees card with an affordable monthly subscription. There are two options:
Build:
Credit limit is $200.
$4 a month subscription fee.
Build + Expand:
Credit limit ranges from $350 - $1,000.
$7 a month subscription fee.
Both options come with minimum 1.25% cash back on all purchases.
|
How much does the subscription cost?
|
Neu offers a no interest, no late fees, no hidden fees card with an affordable monthly subscription. There are two options:
Build:
Credit limit is $200.
$4 a month subscription fee.
Build + Expand:
Credit limit ranges from $350 - $1,000.
$7 a month subscription fee.
Both options come with minimum 1.25% cash back on all purchases.
|
What does each subscription include?
|
Neu offers two credit limit options, each with its own monthly subscription fee. Here's what each subscription includes:
Build:
Features a fixed credit limit of $200.
$4 a month subscription fee.
No interest -- period.
No late fees -- ever.
No hidden fees -- promise.
Minimum 1.25% cash back on all purchases.
Build + Expand:
Features a credit limit that ranges from $350 - $1,000.
Credit limit automatically increases each month (based on certain criteria that includes responsible use of your Neu card)
$7 a month subscription fee.
No interest -- period.
No late fees -- ever.
No hidden fees -- promise.
Minimum 1.25% cash back on all purchases.
So, both options come with the same benefits, including no interest, no hidden fees, no late fees, minimum 1.25% cash back on all purchases, and the ability to easily view and track your credit score with the Neu app. The main difference between the two options is the credit limit and the opportunity to raise your credit limit over time, when you use card responsibly, with the Build + Expand option.
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What if I can't make a payment?
|
Neu does not charge late fees or interest for late payments, however, keep in mind that if you miss two consecutive payments your card will be locked.To get the most out of using your card, aim to make at least your minimum payment on or before the day its due or as close to the due date as possible.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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What's my credit limit?
|
You can easily check your credit limit in the Neu app. Here's how:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
You'll see a quick snapshot of your available credit in the upper right-hand corner of the screen.
Tap on "Summary" to view your available credit, account balance, and other important details such as your monthly due date.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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How does a credit limit work?
|
Here's how a credit limit works:
When you apply for a credit card, Neu will evaluate your application to determine the best credit limit possible for you. A credit limit is the maximum amount of money that you can borrow on your credit card.
You can use your credit card to make purchases up to your credit limit. For example, if your credit limit is $1,000, you can make purchases up to $1,000.
As you make purchases on your credit card, your available credit will decrease. For example, if you make a $100 purchase, your available credit will decrease to $900.
Keep in mind, you'll need to make payments on your credit card to pay off the balance you've accumulated. If you miss two consecutive payments, you risk your Neu card being locked. To get the most out of using your card, aim to make at least your minimum payment on or before the day its due or as close to the due date as possible.
Making payments on time also helps avoid negative impacts to your credit score. If you're on the Build + Expand plan, your credit limit is not permanent and will be automatically increased with responsible use of your Neu card among other factors we take into account.
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Do I have to link a bank?
|
Yes, you need to link an external bank account to your Neu app because your monthly payments will be paid through that external bank account.
To securely link an account, go to the "Payments" section in the app and follow the instructions listed there.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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How does autopay work?
|
Autopay is a convenient feature that allows you to set up automatic payments for your Neu credit card. Here's how it works:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Payments".
Tap on "Autopay".
Choose a fixed amount (anywhere from your monthly minimum to the full monthly statement balance) and a recurring date.
Every month, your payment is automatically withdrawn from your external bank account without you having to do anything.
That's it! You can turn on or view your autopay details by following the steps above.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
|
How do I set up autopay?
|
To set up Autopay for your Neu credit card, follow these steps:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Payments".
Tap on "Autopay".
Choose a fixed amount (anywhere from your monthly minimum to the full monthly statement balance) and a recurring date.
Every month, your payment is automatically withdrawn from your external bank account without you having to do anything.
That's it! You can turn on or view your autopay details by following the steps above.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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Do you keep track of my credit score?
|
Yes, Neu helps you keep track of your credit score. Your credit score is displayed in the Neu app so you can track your progress as you go. To view your credit score details:
On the home screen, tap on credit score at the top of the app.
Your credit score will be displayed along with other important factors that impact your score.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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Can I add my card to my Apple wallet?
|
Yes, you can add your Neu card to your Apple Wallet. To add your card to your Apple Wallet:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Add to Wallet".
Follow the instructions on your phone to finish adding your card to your Apple Wallet.
That's it! Now you can use your Neu card to make purchases with Apple Pay.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
|
Can I add my card to Google wallet?
|
Yes, you can add your Neu card to your Google Wallet. To add your card to your Google Wallet:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Add to Wallet".
Follow the instructions on your phone to finish adding your card to your Google Wallet.
That's it! Now you can use your Neu card to make purchases with Google Pay.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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Does my neu card work with Samsung pay?
|
Yes, your Neu card works with Samsung Pay. To add your card to Samsung Pay:
Open the Samsung Pay app on your phone.
Tap on "Add" in the "Payment Cards" section.
Follow the instructions on your phone to finish adding your card to Samsung Pay.
That's it! Now you can use your Neu card to make purchases with Samsung Pay.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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How do I refer someone?
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We're currently hammering out the final details of our referral program...stay tuned!
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How does the referral program work?
|
We're currently hammering out the final details of our referral program...stay tuned!
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How many people can I refer?
|
We're currently hammering out the final details of our referral program...stay tuned!
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I need to talk to support
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Of course! We're always happy to help. Here are all of the ways you can get in touch with us:
Tap the "Contact Us" link in the Neu app and send us a message.
Email us at [email protected]
Call us at 1-844-NEU-DIAL (1-844-638-3425) between Mon-Fri, 10am-7pm EST.
Our support team is always happy to help!
|
How do I contact customer service?
|
You can contact Neu support in the following ways:
Tap the "Contact Us" link in the Neu app and send us a message.
Email us at [email protected].
Call us at 1-844-NEU-DIAL (1-844-638-3425) between Mon-Fri, 10am-7pm EST.
Our support team is always happy to help!
|
What is your phone number?
|
You can contact Neu support in the following ways:
Tap the "Contact Us" link in the Neu app and send us a message.
Email us at [email protected].
Call us at 1-844-NEU-DIAL (1-844-638-3425) between Mon-Fri, 10am-7pm EST.
Our support team is always happy to help!
|
What is your email address?
|
You can contact Neu support in the following ways:
Tap the "Contact Us" link in the Neu app and send us a message.
Email us at [email protected].
Call us at 1-844-NEU-DIAL (1-844-638-3425) between Mon-Fri, 10am-7pm EST.
Our support team is always happy to help!
|
I need more help
|
You can contact Neu support in the following ways:
Tap the "Contact Us" link in the Neu app and send us a message.
Email us at [email protected].
Call us at 1-844-NEU-DIAL (1-844-638-3425) between Mon-Fri, 10am-7pm EST.
Our support team is always happy to help!
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Talk to a human
|
You can talk to a real human by calling Neu support at 1-844-NEU-DIAL (1-844-638-3425) between Mon-Fri, 10am-7pm EST. Our support team is always happy to help!
|
What is neu?
|
The Neu card is a credit card specifically designed for college students who want to build their credit in a safe and empowering way. Neu aims to provide a transparent and fair credit card experience to help students build their credit history and financial independence without hidden fees or predatory lending tactics.
|
Is neu a debit card?
|
No, Neu is not a debit card. It is a credit card specifically designed for college students who want to build their credit in a safe and empowering way. With a Neu credit card, you can borrow money to make purchases and then pay back the borrowed amount over time, where other companies would typically charge interest but Neu does not. A debit card, on the other hand, is linked to your bank account and allows you to spend only the money you already have in your account.
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Is neu a prepaid card?
|
No, Neu is not a prepaid card. It is a credit card specifically designed for college students who want to build their credit in a safe and empowering way. With a Neu credit card, you can borrow money to make purchases and then pay back the borrowed amount over time. A prepaid card, on the other hand, is a card that you load with your own money in advance and then use it to make purchases until the balance runs out.
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Do you offer cash back rewards?
|
Yes, Neu offers minimum 1.25% cash back rewards for all purchases made with your Neu card. Cash back rewards are auto redeemed at the end of each month's statement and will be applied to your account balance. Additionally, Neu may offer more cash back opportunities at participating merchants in the future.
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How does cash back rewards work?
|
Here's how cashback rewards work with Neu:
When you use your Neu card to make purchases, you'll automatically earn minimum 1.25% in cashback rewards for all transactions.
Cash Back rewards are then auto redeemed at the end of each month's billing statement and will be applied to your account balance.
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Why do you need my credit score?
|
You can get approved for a Neu credit card without having a credit score. We pull your credit report to determine your starting credit limit. By using your Neu card responsibly and making on-time payments, you can gradually build your credit score and, if you're on the Build + Expand plan, increase your credit limit over time.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
|
What if I have a bad credit score or bad credit?
|
Neu considers a variety of factors when evaluating your application, including your credit score, income, and other financial information.The best way to know if you'll get approved is to apply.
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Can I apply for a joint account?
|
Sorry, Neu doesn't offer joint accounts at this time. Only one person can apply for a Neu card.
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How will I know if I'm approved?
|
After you've finished all the steps in the application process in the Neu app, you’ll get a message notifying you of your status.
If you aren't approved, we'll send you an email detailing the reasons why.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
|
I need help with applying
|
We can definitely help with that! To get in touch with Neu support: tap "Contact Us" in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
We're always happy to help you with any questions or issues you may have with your application.
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How do I increase my credit limit?
|
If you're on the Build + Expand plan, Neu will automatically increase your credit limit over time. Some of the factors we take a look at when increasing your limit each month includes how much of your available credit limit you've used, how much of your outstanding balance you pay each month, and income for example.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
|
Will I be able to increase my credit limit?
|
If you're on the Build + Expand plan, Neu will automatically increase your credit limit over time. Some of the factors we take a look at when increasing your limit each month includes how much of your available credit limit you've used, how much of your outstanding balance you pay each month, and income for example.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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How was my credit limit decided?
|
Your credit limit was determined by evaluating the information you provided in your application and your credit report.
If you're on the Build + Expand plan, your limit will gradually increase over time with responsible use of your card.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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What is a credit limit?
|
Good question! A credit limit is the maximum amount of money that a credit card company will lend you. It's determined by things like your credit score, annual income, existing debts (like student loans) and more.
In the context of Neu, a credit limit caps how much you can charge to your Neu card so that you don't borrow more than you can pay back. Your credit limit is set when you apply for a Neu card and is based on the information you provided such as your credit history and income for example.
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Can I spend more than my credit limit?
|
Neu allows you to spend only as much credit as you have available so that you don't get buried in extra debt. If you try to make a purchase that's more than your available credit amount, it will be declined.
To view your account balance and available credit:
Tap on the "Card" button at the bottom of the app.
You'll see a quick snapshot of your available credit in the upper right-hand corner of the screen.
Tap on "Summary" to view your available credit, account balance, and other important details such as your monthly due date.
|
How do I view my transaction history?
|
To view your transaction history on the Neu app, follow these steps:
Tap on the "Card" button at the bottom of the app.
Tap on "Transactions"
You can then search and sort for specific transactions and view their details.
This will show you a list of all your transactions, including the date, amount, and merchant name. You can also filter your transactions if you're looking for a specific transaction or time range.
|
How much cash back will I get?
|
Neu offers minimum 1.25% cash back rewards for all purchases made with your Neu card. Additionally, Neu may offer additional cash back at participating merchants in the future. Cash back rewards are auto redeemed at the end of each month's statement and will be applied to your account balance.
|
Is there cash back with a Neu card?
|
Yes. Neu offers minimum 1.25% cash back rewards for all purchases made with your Neu card. Additionally, Neu may offer additional cash back at participating merchants in the future. Cash back rewards are auto redeemed at the end of each month's statement and will be applied to your account balance.
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What is a billing cycle for the Neu card?
|
Neu believes in keeping it simple. It's billing cycle coincides with the calendar month: from the first of a month to the last day of that same month.
|
Is registering the same as applying?
|
Registering for Neu means that you've provided us with your phone number and email address on the app. Applying with Neu means that you have tapped on "Apply Now" to start your application for Neu credit card.
|
How do I finish applying?
|
To finish applying for a Neu card, you need to follow these steps:
1. Open the Neu app on your device.
2. Complete the remaining steps to finish providing your information.
3. Once you have finished all the steps in the application process, you will receive a message notifying you of your application status, whether you are approved or not.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
|
Why is my application being reviewed?
|
Sometimes, it takes a little extra time to review the details that you've submitted. We'll typically make a decision on your application within one business day and we'll keep you updated by email.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
|
How long does it take for my application to be reviewed?
|
For applications pending review, we'll typically make and communicate our decision to you within 1 business day.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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How do I finish setting up my card?
|
It's easy! Login to the Neu app and follow the instructions to select the card design you like best. Your next step is to link your external bank account. From there, we'll set up your virtual card so it's ready for use within minutes and we'll get your physical card sent out to you asap!
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How do I change the address my card is shipping to?
|
You can add a shipping address when you apply for a Neu card. If you'd like to change your shipping address after you're approved, please contact Neu support so that we can help with this.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
|
How long will it take to get my card?
|
Your Neu card will arrive by United States Postal Service standard USPS First Class Mail typically within 7-10 business days. If you haven't received your card within 2 weeks, please reach out to Neu support so that we can help!
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
|
How is my card being shipped?
|
Your Neu card will be shipped by United States Postal Service standard USPS First Class Mail and should arrive within 7-10 business days. If you haven't received your card within 2 weeks, please reach out to Neu support so that we can help!
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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I never received my card in the mail
|
I'm sorry to hear that you haven't received your Neu card in the mail. It typically takes 7-10 business days for you to receive your card by standard USPS First Class Mail, but if it's been longer than 2 weeks please reach out to Neu support so that we can help get this resolved asap.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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Can I use my virtual card still while I wait for my physical card?
|
Absolutely! You can still use your virtual Neu card to make purchase while you wait to receive your physical card by mail. Be sure to add you card to your mobile wallet of choice (i.e. Apple Pay, Google Pay, etc.) so that you can easily make contactless purchases wherever mobile wallet payments are accepted!
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My card isn't working
|
Ugh, we're so sorry! There could be a few reasons why this is happening. Here are some common culprits:
Card not activated: If you recently received your card in the mail, ensure that you have activated it through the Neu app. If you haven't activated your card yet, please do so now before trying to make another purchase.
Damaged card: Check if your card is damaged or worn out. If it appears to be damaged, it may not function properly. In that case, you may need to request a replacement card.
Not enough available credit: Make sure you have enough available credit to cover the transaction you're trying to make.
Still need help? We've got you!
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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How do I activate my card
|
To activate your Neu card, please follow these steps:
1. Open the Neu app on your phone
2. Tap on the "Menu" button at the bottom of the app
3. Tap on "Activate Card"
4. Enter your card number
5. Enter your 3-digit CVV code
6. Enter your zip code
7. Tap on "Confirm" and your all set! Your card has been activated and is ready for immediate use.
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I didn't activate my card, someone else did
|
I'm sorry to hear that someone else activated your Neu card without your knowledge or permission. We take your account security seriously and it's important to get in touch with us asap so that we can help secure your account.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
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I need help unfreezing my card
|
To unfreeze your Neu card:
1. Tap on the "Menu" button at the bottom of the app
2. Tap on "Freeze Card"
3. Tap on the slider at the bottom of the screen to "Unfreeze"
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
|
Why was I denied?
|
I'm sorry to hear that your application was denied. An email containing the specific reasons why your application was denied will be sent to the email address you provided to us. If you would like to reapply again the future, you may do so after 30 days from the date that your application was originally declined.
|
What information is my application missing?
|
If you received an email notifying you that we're missing some required information to make a decision on your application, please login to the Neu app to finish applying. If you don't finish applying within 30 days from the date that we notified you that your application is incomplete, you may be denied.
Questions? We've got you! Don't hesitate to get in touch with Neu support so that we can help guide you further.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
|
I didn't add my card to an Apple wallet
|
If you received a notification or message indicating that someone added your Neu card to an Apple wallet without your permission or knowledge, it is important to take immediate action to secure your account.
Here's what you can do:
Change Your Password: Open the Neu app and, on the login page, tap on "Forgot email or password?". Follow the steps to verify your email address and create a new password.
Review Account Activity: Take a close look at your account activity, including recent transactions and any changes made to your account settings. If you notice any suspicious or unauthorized activity, report it to Neu support immediately.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
|
I want to give feedback
|
That's great! Neu values your feedback and appreciates your input. Here's how you can provide feedback:
1. Open the Neu app on your phone.
2. Tap on the "Menu" button at the bottom of the app.
3. Select the "Contact Us" option.
4. You can then select the rating for each of the questions on the screen as well as provide your feedback in the message box at the bottom.
5. Once you're done, tap on the "Submit" button to send us your feedback.
Alternatively, you can also send your feedback via email to [email protected]. We're always happy to hear from you!
Neu values your feedback as it helps us to continue to improve the experience you expect to see from us. Thank you for taking the time to share your thoughts!
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