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I want to give feedback about the neu app
That's great! Neu values your feedback and appreciates your input. Here's how you can provide feedback: 1. Open the Neu app on your phone. 2. Tap on the "Menu" button at the bottom of the app. 3. Select the "Contact Us" option. 4. You can then select the rating for each of the questions on the screen as well as provide your feedback in the message box at the bottom. 5. Once you're done, tap on the "Submit" button to send us your feedback. Alternatively, you can also send your feedback via email to [email protected]. We're always happy to hear from you! Neu values your feedback as it helps us to continue to improve the experience you expect to see from us. Thank you for taking the time to share your thoughts!
I didn't add a bank
If you received a notification or message indicating that a bank was added to your neu account but this was done without your permission or knowledge, it is important to take immediate action to secure your account. Here's what you can do: Change Your Password: Open the Neu app and, on the login page, tap on "Forgot email or password?". Follow the steps to verify your email address and create a new password. Review Account Activity: Take a close look at your account activity, including recent transactions and any changes made to your account settings. If you notice any suspicious or unauthorized activity, report it to Neu support immediately. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
I didn't change my default bank
If you received a notification or message indicating that your default bank was changed but this was done without your permission or knowledge, it is important to take immediate action to secure your account. Here's what you can do: Change Your Password: Open the Neu app and, on the login page, tap on "Forgot email or password?". Follow the steps to verify your email address and create a new password. Review Account Activity: Take a close look at your account activity, including recent transactions and any changes made to your account settings. If you notice any suspicious or unauthorized activity, report it to Neu support immediately. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
Why did my score go up
There could be several reasons why your credit score went up. Here are a few possible explanations: Timely Payments: Making your payments on time is one of the most important factors that can positively impact your credit score. If you consistently made your payments by the due date, it could have contributed to an increase in your credit score. Decreased Credit Utilization: Credit utilization refers to the percentage of your available credit that you are currently using. If you have reduced your credit card balances or paid off some debts, it can lower your credit utilization ratio and potentially improve your credit score. Positive Credit History: Building a positive credit history over time can lead to an increase in your credit score. If you have a longer credit history with a track record of responsible credit usage, it can positively impact your score. Fewer Negative Factors: If any negative factors, such as late payments or collections, have dropped off your credit report, it can result in an improvement in your credit score. It's important to note that credit scores can fluctuate based on various factors, and it's always a good idea to regularly monitor your credit score to understand any changes.
When is my payment due
To view your monthly payment due date in the Neu app, you can follow these steps: 1. Open the Neu app on your phone. 2. Tap on the "Card" button at the bottom of the app. 3. Select "Summary" from the menu options. 4. Your monthly payment due date along with other important details, such as your minimum amount due, will be shown.
How long does it take for my available credit to update after I make a payment
After making a payment, it typically takes 2-3 business days for your available credit to update in the Neu app. Please note that payments made after the cut off time of 5:00pm ET will be processed on the next business day. Payments made on the weekend or on U.S. Federal Holidays will process on the next business day as well.
Why is my card locked
If your card is locked, there could be several reasons for it. Here are a few possible explanations: Security Measures: Neu may have temporarily locked your card as a security measure to protect against unauthorized use. This can happen if there are suspicious or unusual transactions detected on your account. Lost or Stolen Card: If you reported your card as lost or stolen, Neu may have locked it to prevent any unauthorized transactions until a replacement card is issued. Payment Issues: If you have missed or made late payments, Neu may have temporarily locked your card as a precautionary measure until the payment is resolved. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
How do I get a copy of my statement
To get a copy of your statement in the Neu app, you can follow these steps: 1. Open the Neu app on your mobile device. 2. Tap on the "Card" button at the bottom of the app. 3. Select "Statements" from the menu options. 4. You will see a list of available statements. 5. Tap on the month for which you want to get a copy of the statement. 6. The statement details will be displayed on the screen. 7. If you want to download the statement in PDF format, look for the "Download Statement" option and tap on it. By following these steps, you should be able to access and download a copy of your statement in the Neu app. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
I didn't login from a new device
If you received a notification or message indicating that someone logged into your Neu account from a new device, but you did not initiate this login, it is important to take immediate action to secure your account. Here's what you can do: Change Your Password: Open the Neu app and, on the login page, tap on "Forgot email or password?". Follow the steps to verify your email address and create a new password. Review Account Activity: Take a close look at your account activity, including recent transactions and any changes made to your account settings. If you notice any suspicious or unauthorized activity, report it to Neu support immediately. Get in touch with Neu support as soon as possible to report the unauthorized login and seek further guidance. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
I didn't change my password
If you did not change your password but received a notification or message indicating that your password was changed, it is important to take immediate action to secure your Neu account. Here's what you can do: Change Your Password: Open the Neu app and, on the login page, tap on "Forgot email or password?". Follow the steps to verify your email address and create a new password. Review Account Activity: Take a close look at your account activity, including recent transactions and any changes made to your account settings. If you notice any suspicious or unauthorized activity, report it to Neu support immediately. Get in touch with Neu support as soon as possible to report this and seek further guidance. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
How do I change my password
To change your password in the Neu app, please follow these steps: 1. Open the Neu app on your phone 2. On the login page, tap on "Forgot email or password?". Follow the steps to verify your email address and create a new password. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
How do I change my email address?
To change your email address in the Neu app, please follow these steps: 1. Open the Neu app on your phone. 2. Tap on the "Menu" button at the bottom of the app. 3. Tap "My Profile". 4. Tap "Edit" next to your email address. 5. Enter your new email address and tap on "Next". 6. Verify your updated email address by tapping on the emailed link to finish updating your email.
How do I change my phone number?
To change your phone number in the Neu app, please follow these steps: 1. Open the Neu app on your phone. 2. Tap on the "Menu" button at the bottom of the app. 3. Tap "My Profile". 4. Tap "Edit" next to your phone number. 5. Enter your new phone number and tap on "Next". 6. Verify your new phone number by entering the 6 digit verification code that was texted to you to finish updating your number.
How do I change my mailing address?
To change your mailing address in the Neu app, please get in touch with Neu support so that we can help. If you just want to change your residential address only, you can do that in the Neu app by tapping on the "Menu" button, then tapping on "My Profile" and editing your residential address. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
How I change my name on my account?
To change your name, please reach out to Neu support so we can help guide you on this. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
Why was my purchase declined?
Ugh, sorry to hear that your purchase was declined! There could be a few reasons why this happened. Here are some common culprits: You tried to buy something beyond your available credit: If you exceeded your credit limit, your purchase may have been declined. To check your available credit, you can tap on the "Card" button at the bottom of the app and view the snapshot of your available credit in the upper right-hand corner of the screen. You haven't activated your card: If you received your card in the mail but haven't activated it yet, your purchase may have been declined. In this case, you should activate your card in the Neu app as soon as possible. Your card is damaged or not functioning properly: If your card is damaged or not working correctly, it may result in a declined purchase. In such cases, it's best to contact Neu support for assistance. To get to the bottom of why your purchase was declined, reach out to Neu support. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
Why was my transaction blocked?
I'm sorry to hear that your transaction was blocked. There could be various reasons why this happened. Here are a few common possibilities: Security concerns: If the transaction raised security flags or appeared suspicious, it may have been blocked to protect your account from potential fraud or unauthorized activity. This is a precautionary measure taken by Neu to ensure the safety of your funds. Not enough available credit: If you attempted a transaction that exceeded your available balance or credit limit, it may have been blocked due to not enough available credit. It's important to check your available credit before making a purchase to ensure you have enough funds to cover it. Merchant restrictions: Some merchants or types of transactions may be restricted by Neu for various reasons. If the transaction you attempted falls into a restricted category, it may have been blocked. To get more specific information about why your transaction was blocked and to resolve the issue, reach out to Neu support. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
Why couldn't I link my bank?
I'm sorry to hear that you couldn't link your bank account. There could be a few reasons why this happened. Here are some possible explanations: Incorrect login credentials: Double-check that you entered the correct login credentials for your bank account. Make sure you entered your username and password accurately. If you're unsure, try logging into your bank's website or app directly to confirm your credentials. Unsupported bank: Not all banks are supported by the Neu app for linking external accounts. It's possible that your bank is not currently supported. Reach out to Neu support so that we can look into this asap. Technical issues: Sometimes, technical issues can occur that prevent the successful linking of a bank account. This could be due to temporary server problems or other technical glitches. If this is the case, let us know asap and we'll take care of it for you! If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
When can I apply for Neu?
We're almost ready for you! Add your email to the waitlist at www.neumoney.app to be among the first to be notified when Neu is released to the public. In the meantime, we're happy to answer any questions you might have! If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
How long will it take to investigate my claim?
After you have filed a dispute claim with Neu support, we'll work to investigate your claim and inform you of the outcome typically within two billing cycles. We'll send you an email when we have received your claim and when we reach a final decision on whether or not an error occurred. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
Why couldn't I replace my physical card?
Sorry this happened! If you weren't able to replace your card it might be because you've recently requested a new one. Reach out to support so we can look into this and get it taken care of asap! If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
Why did my payment fail?
Oh no! There could be a few reasons why this happened. Here are some common culprits: Insufficient funds: If you don't have enough available credit in your linked bank account to cover your payment, it will fail. Make sure you have enough funds available to cover the payment you are trying to make. Technical issues: Sometimes, there may be temporary technical issues that prevent the payment from going through. If this is the case, you can try again later. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
How do I replace my virtual card?
To replace your virtual card, tap on the "Menu" button at the bottom of the Neu app then tap on "Replace Card". Select the reason why your replacing your card and tap on "Confirm". That's it! You're new virtual card will be issued and ready to view in the Neu app within a few minutes.
How do I unfreeze my credit report?
To unfreeze your credit report, please contact the credit reporting agency where you initiated the freeze. They will be able to guide you through the process to unfreeze your credit report. Once you're credit report has been unfrozen, you can finish applying for a Neu credit card by logging back in to the Neu app and picking up where you left off. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
How do I register?
To register for Neu, please follow these steps: 1. Download the Neu app. 2. Tap on "Get the card" 3. Provide a few details like your name and email address 4. Accept the Terms & Conditions 5. Confirm your email & phone number. That's it! You're officially registered with Neu and will receive exciting updates from us now and then. Don't forget to tap on "Apply" if you want to get your application for a Neu credit card started.
I don't want to sign documents electronically
As a mobile-app based financial technology company, Neu requires all account related documents to be signed electronically. If you don't wish to sign documents electronically, you will be unable to create an account with Neu.
My verification link expired
To request a new email verification link, from the "Confirm your email" screen (shown when you update your email or enter it for the first time during registration), tap on the "Resend" option to resend the verification link to your email. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
Can I use touch ID to sign in to the neu app?
Yes! You'll be questioned to set up your login preferences when you register with Neu for the first time. Make sure you have Touch ID enabled on your phone to use this feature. You can also turn Touch ID off/on in the Neu app by tapping on the "Menu" button at the bottom of the app then tap on "Security" where you'll find the option to manage Touch ID.
Can I use FaceID to sign in to the neu app?
Yes! You'll be questioned to set up your login preferences when you register with Neu for the first time. Make sure you have Face ID enabled on your phone to use this feature. You can also turn Face ID off/on in the Neu app by tapping on the "Menu" button at the bottom of the app then tap on "Security" where you'll find the option to manage Face ID.
Can I use Android biometrics to sign in to the neu app?
Yes! You'll be questioned to set up your login preferences when you register with Neu for the first time. Make sure you have biometrics enabled on your phone to use this feature. You can also turn biometrics off/on in the Neu app by tapping on the "Menu" button at the bottom of the app then tap on "Security" where you'll find the option to manage Android biometrics.
I forgot the email I use to login to the Neu app
Don't worry, it happens! To reset your email, follow these steps: 1. Open the Neu app 2. On the login screen, tap on "Forgot email or password?" 3. Tap on "Forgot email" 4. Enter your phone number & we'll text you with further instructions. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
I forgot the password I use to login to the Neu app
Don't worry, it happens! To reset your password, follow these steps: 1. Open the Neu app 2. On the login screen, tap on "Forgot email or password?" 3. Enter your email address associated with your Neu account 4. Check your email and follow the remaining password reset instructions we sent you. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
Can my card be shipped to a different address?
Yes! You'll be asked to enter your address when you apply for a Neu card and you can enter a different shipping address at that time. If you'd like to change your shipping address after you're approved, please contact Neu support so that we can help with this. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
Who should pick "international without an SSN"?
If you're a non-U.S. citizen, residing in the United States, who does not have a Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) and would like to apply for a Neu card, then the "International without an SSN" citizenship option may apply to you when completing the application process. Keep in mind that if you apply for a Neu card, you must provide an unexpired U.S. visa and an unexpired foreign passport when you apply. Accepted U.S. visa types include F, M, J, H, or L-Status, and type 1, 2, or 4 visas authorized by the U.S. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
Who should pick "international with an SSN"?
If you're a non-U.S. citizen, residing in the United States, who has either a Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) and would like to apply for a Neu card, then the "International without an SSN" citizenship option may apply to you when completing the application process. Keep in mind that if you apply for a Neu card, you must provide an unexpired U.S. visa and an unexpired foreign passport when you apply. Accepted U.S. visa types include F, M, J, H, or L-Status, and type 1, 2, or 4 visas authorized by the U.S. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
Can I include my mom's income as part of my monthly income?
If you're over 21 years old you can include another person's income that's available to you when completing the "Monthly Income" screen of your application. If you're under 21 years old you can include the amount of another person's income that is regularly deposited into your account but, you don't have to include this information if you don't want to.
Can I include child support or alimony payments as part of my income?
Yes. If you'd like to include child support or alimony payments when you complete the "Monthly Income" section of your screen of your application that is absolutely ok. If you don't want to include either of these that's ok, too.
What does it mean if my verification was interrupted?
If your verification was interrupted, it means that the process of verifying your identity or information was not completed successfully. This could be due to various reasons such as technical issues or incomplete documentation. Tap on "Continue" to finish your application instead of closing out the Neu app so that you don't have to start the process to apply over again. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
I can't upload my drivers license
Oh no, sorry to hear this! Please get in touch with Neu support so that we can look into this further and get the issue resolved asap. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
I can't upload my passport
Oh no, sorry to hear this! Please get in touch with Neu support so that we can look into this further and get the issue resolved asap. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
I can't upload my visa
Oh no, sorry to hear this! Please get in touch with Neu support so that we can look into this further and get the issue resolved asap. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
I'm having trouble with submitting a selfie
Oh no, sorry to hear this! Please get in touch with Neu support so that we can look into this further and get the issue resolved asap. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
Can I reapply if I was denied?
If your application for a Neu credit card was declined, you can reapply again in the future but not before 30 days from the date that your application was originally declined.
Do I have to be connected to Wifi to use the neu app?
You must have data connectivity, via your mobile provider or through Wifi to be able to get the best experience possible out of the Neu app. If you're not connected, or if your connection is weak (hello weekends in the woods!) you might not be able to login to the app or there might be lag when trying to use certain features like freezing your card or downloading your monthly statement.
I received a message that your server is down
Sorry to hear this! Please get in touch with Neu support asap so that we can have our teams investigate right away. We'll also keep you updated if there's an outage so that you know what features are impacted and what to expect until the issue has been resolved. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
How do I get a neu card?
It's easy! Download the app apply to get started.
What if I have a negative balance on my account?
If you have a negative balance on your account, it means that you have overpaid your balance or received a refund that exceeded your balance. If you have a negative balance, you're eligible for a positive credit balance refund. We'll apply this credit balance automatically to new, upcoming charges on your card. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at [email protected], or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
Does neu charge interest?
No, Neu does not charge any interest on your purchases. We're focused on helping you build your credit score and making progress towards your financial goals. Neither of these can happen if you’re bogged down with crazy interest rates you can't get ahead of. So, you can use your Neu credit card to make purchases without worrying about any interest charges. However, if you miss a payment, it can negatively impact your credit score.
What is the interest rate?
As mentioned earlier, Neu does not charge any interest on your purchases. We're focused on helping you build your credit score and making progress towards your financial goals. So, you can use your Neu credit card to make purchases without worrying about any interest charges. However, if you miss a payment, it can negatively impact your credit score.
Can I add an authorized user?
Sorry, Neu does not currently offer the option to add an authorized user to your account. Only one person can apply for a Neu card.
Is a credit limit the same as available credit?
No, a credit limit and available credit are not the same thing. Here's the difference: Credit limit: Your credit limit is the maximum amount of money that a credit card company will lend you. It's determined by things like your credit score, annual income, existing debts (like student loans) and more. Your credit limit is the total amount of credit available to you on your credit card. Available credit: Available credit is the amount of money still available to spend on your card after you charge stuff. It's the difference between your credit limit and your current balance. For example, if your credit limit is $1,000 and you've charged $100 on your card, your available credit would be $900. In summary, your credit limit is the maximum amount of credit available to you, while your available credit is the amount of credit you have left to use after you've made purchases on your card.
What are the eligibility requirements for Neu?
To be eligible for a Neu card, you must meet the following requirements: Reside in the U.S. Be at least 18 years old Have your own phone (you need this to download and use the Neu app) Provide your full legal name, date of birth, U.S. residential address (no P.O. boxes), Social Security Number or Individual Tax ID Number (ITIN), and one form of U.S. government-issued ID (driver's license or passport) If you're a non-citizen or permanent resident, you must provide an unexpired U.S. visa and an unexpired foreign passport. Accepted U.S. visa types include F, M, J, H, or L-Status, and Type 1, 2, or 4 visas authorized by the U.S.
What personal information do I need to provide when I apply?
When you apply for a Neu card, you need to provide the following personal information: Your full legal name Date of birth U.S. residential address (no P.O. boxes) Social Security Number or Individual Tax ID Number (ITIN) One form of U.S. government-issued ID (driver's license or passport) If you're a non-citizen or permanent resident, you must provide an unexpired U.S. visa and an unexpired foreign passport.
What id documents do I need to provide?
To apply for a Neu card, you need to provide one form of U.S. government-issued ID, such as a driver's license or passport. If you're a non-citizen or permanent resident, you must provide an unexpired U.S. visa and an unexpired foreign passport.
How old do you have to be?
To be eligible for a Neu card, you must be at least 18 years old.
Can a 16 year old apply?
No, unfortunately, a 16-year-old cannot apply for a Neu card. To be eligible for a Neu card, you must be at least 18 years old.
Can I apply if I have a student visa?
Yes, if you have a student visa, you can apply for a Neu card. When you apply, you'll need to provide an unexpired U.S. visa and an unexpired foreign passport. Accepted U.S. visa types include F, M, J, H, or L-Status, and Type 1, 2, or 4 visas authorized by the U.S.
What is a statement balance?
A statement balance is the amount of money you owe on your credit card at the end of a billing cycle. It's the total balance that's due on your credit card statement. To put it simply, your statement balance is a snapshot of all your activity during your billing cycle. Your billing cycle is monthly from the 1st of the month to the last of the month. You can view your statement balance by tapping on the "Card" button at the bottom of the Neu app and then tapping on "Summary". Your statement balance will be displayed along with other important details such as your minimum payment due date.
What is the difference between a statement balance and current balance?
The main difference between a statement balance and a current balance is the time period they cover: Statement balance: This is the amount of money you owe on your credit card at the end of a billing cycle. It's the total balance that's due on your credit card statement. Your statement balance is a snapshot of all your activity during your billing cycle, which is monthly from the 1st of the month to the last of the month. Current balance: This is the total amount of money you owe on your credit card in real-time. Your current balance updates whenever you use your card, so it shows how much in total you owe on your card at any given moment. So if you bought something after your billing cycle ended, your current balance would be higher than your statement balance. You can view both your statement balance and current balance by tapping on the "Card" button at the bottom of the Neu app and then tapping on "Summary".
How much will my payment be?
Once you've been approved for a Neu credit card, you'll be able to view your monthly minimum payment, and due date, by logging in to the Neu app. Keep in mind that you can always pay more than the minimum payment amount to increase the amount of your available credit.
Can I use my neu card to make contactless purchases?
Yes! You can use your Neu card to make contactless purchases. By adding your Neu card to your phone wallet (Apple Pay, Google Pay, or Samsung Pay), you can simply tap your phone to pay for your purchases. To add your Neu card to your phone wallet, follow these steps: Tap on the menu button at the bottom of the Neu app. Select "Add to Wallet." Follow the instructions on your phone to complete the process of adding your Neu card to your phone wallet. Once your Neu card is added to your phone wallet, you can enjoy the convenience of making contactless payments.
Why do I need to verify my email?
Verifying your email is an important step in the account setup process for security and authentication purposes. Here's why you need to verify your email with Neu: Account Verification: By verifying your email, Neu ensures that the email address associated with your account is valid and belongs to you. This helps prevent unauthorized access to your account and protects your personal information. Communication: Verifying your email allows Neu to send important notifications, updates, and account-related information to your registered email address. It ensures that you receive important communications regarding your Neu account and any changes or updates to the app. Account Recovery: In case you forget your password or need to recover your account, a verified email address is essential. Neu can use your verified email to securely send you instructions and verification links to regain access to your account. Verifying your email is a standard security measure implemented by many online platforms to protect user accounts and ensure smooth communication. It helps maintain the security and integrity of your Neu account.
Why do you need my legal name?
We need your legal name to ensure that we have accurate and verified information about you. This helps us in the application process and in establishing your identity for security purposes.
Can I use a P.O. box as my address?
No, you cannot use a P.O. Box as your address when applying for a Neu card. The application requires a U.S. residential address, and P.O. Boxes are not accepted.